I think that most of us have had the experience of finding a hair in our food when we are out eating. It can be a rather disturbing experience, to say the least. Even though we may not be able to sue the restaurant, most will be kind enough to offer an apology in the form of a free meal. Perhaps that is what one Australian woman was looking forward to when she decided to lace her pasta dish with her own hair.
It happened at an Italian restaurant in Brisbane, Casa Nostra Ristorante. The patron, who has not been identified didn’t see there was a surveillance camera pointed in her direction. She pulled out a strand of her own hair and put it in the dish. She then showed the hair to a waiter that was passing by.
According to a Munchies report, there was more to the story: the restaurant would not give her a free meal. They could tell easily that it was actually her own hair in the pasta.
The woman was not willing to take no for an answer so she went on TripAdvisor and posted a bad review. Casa Nostra fired back by sharing security camera footage of her planting her own hair on Instagram.
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The Customer Is Always Right hey?????? Look what we, and other food business owners have to deal with on a regular basis. We work hard every single day to give our customers an amazing experience in our restaurant and then you find people like this who decide to try and blackmail us for a hair in their meal. As you can see, she put her own hair in the plate, stirred it around and insisted the waiter remove it from her as she was so offended. FYI they tried to pretend it was a man and woman, but it was two women and both wrote a review. We could see 101% it was the customers hair and that is the reason why we did not remove this dish from the bill. Because we did not remove the dish from the bill, they told us explicitly that they would post bad reviews on Trip Advisor, which they did. Trip Advisor has a no blackmail policy for reviews and if you inform them in advance, they say they will not post them. Ummm no, we emailed them on the night this happened saying the customers threatened us with these bad reviews and we gave them easily identifiable information. Yep, you guessed it, the reviews are posted on Trip Advisor for all the world to see. Once again Trip Advisor publishes whatever they want for the world to see with no regards to the blood sweat and tears of business owners and our complete inability to control or withdraw fake and blackmailed reviews from these sites. Trip Advisor have been sued successfully in the past over similar incidents. Any other business owners have similar experiences and have had enough? We are in talks with our lawyer in regards to pursuing a case for defamation. Please share as much as possible to show the world what’s going on.
As the video is playing, someone from the restaurant is narrating every step of the way. The implication is that the woman pulled a hair scam when the restaurant would not let her make a substitution from the menu. It wasn’t a simple substitution, she wanted to pay for an appetizer and get both an entrée and an appetizer in return.
This is where things get weird as if they aren’t weird enough already. The woman in the video claims to be dining with the duchess of the Netherlands according to Sarah Biuso, the owner of the restaurant.
Maybe it is true that cheaters never win.